Refund Policy

1. Overview of Our Refund Policy

At Scriplit, we are committed to delivering exceptional digital services that meet or exceed client expectations. However, refunds are strictly limited to clearly defined situations where we are at fault. All digital services require active client cooperation, including the timely provision of project details, materials, feedback, and contact information. Failure to cooperate does not constitute grounds for a refund and will be treated as a client-initiated non-delivery scenario. This policy explicitly addresses and counters common chargeback and dispute scenarios under Stripe, Visa, Mastercard, and other card networks (including but not limited to “Merchandise or Services Not Received,” “Unauthorized Transaction,” “Not as Described,” and “Fraudulent Activity” claims). We require all clients to attempt good-faith resolution directly with us before escalating to any payment provider.

2. Eligible Refunds (Very Limited Circumstances)

Refunds (full or partial) will be considered **only** in the following rare cases where the issue is solely attributable to Scriplit:

• Service was never initiated and we failed to begin work within the agreed timeframe due to our internal error (excluding any client delay, non-response, or missing information).
• The delivered digital service materially and substantially fails to meet the specific written specifications that were mutually agreed upon in advance via email or documented communication.
• Technical error on our platform prevented access or delivery despite your full cooperation.

All other situations including client change of mind, dissatisfaction after partial delivery, external third-party interference, or failure to provide required inputs are explicitly non-refundable. Digital services are delivered electronically; there is no physical product or shipment.

3. Mandatory Pre-Dispute and Pre-Chargeback Resolution Requirement (Critical for All Claims)

Before filing **any** dispute, chargeback, or claim with your bank, card issuer, Stripe, Visa, Mastercard, or any other payment network (including claims of “Services Not Received,” “Unauthorized,” “Fraud,” or “Not as Described”), you **must** first contact Scriplit directly and attempt good-faith resolution. This is a strict requirement under our policy and aligns with card network rules that require customers to proactively communicate issues with the merchant before escalating.

• Contact methods: Email contact@scriplit.com OR Phone (669) 666-6898
• You must immediately provide: (1) Your full phone number for direct call-back, (2) Transaction ID / Payment ID / Date & Time of payment / Exact amount, (3) Detailed description of the issue, (4) Name of the agent, representative, or service provider who sent you the Payment Link or assisted with the purchase, (5) How and when you received the Payment Link.

We will respond within 1–2 business days and work with you to resolve the matter (e.g., deliver the service, reassign to another provider, or process a qualifying refund). Failure to contact us first and provide the required details will result in automatic denial of any refund request and will be used as evidence in any dispute proceeding to demonstrate your non-compliance. Skipping this step may invalidate your claim under Stripe and card network guidelines.

4. Client Cooperation Requirement (Mandatory for Service Delivery and Any Refund Consideration)

All digital services require your active and timely cooperation. You must promptly provide complete project details, required materials, feedback, revisions, and any other information requested after payment. You must also supply a working phone number for direct communication. Failure to cooperate including ignoring emails, refusing to provide project details, not responding to scheduling requests, or withholding the name of the agent/representative who provided the Payment Link will be considered a client error. In such cases the service cannot be delivered, and no refund will be issued. This directly applies to and defends against claims of “Services Not Received” because non-delivery results solely from your inaction.

We document all attempts to contact you and will provide this evidence in any dispute. Our records (including Payment Link usage, IP data, and authorization logs) prove voluntary payment completion by you.

5. Detailed Refund Process

To request a refund you must follow these exact steps:

1. Submit a written request to contact@scriplit.com including all mandatory details listed in Section 3 above (phone number, transaction specifics, agent/representative name, etc.).
2. Allow 5–7 business days for our review against this policy and transaction records.
3. We will issue a written decision by email.
4. If approved (which is rare and only for qualifying cases), the refund will be processed to the original payment method within 10 business days.

Partial refunds may apply for subscription/ongoing services only on unused future periods. Already-billed periods are non-refundable once service has commenced.

6. Non-Refundable Situations (Extensive List – Covers All Common Dispute Types)

No refunds will be granted in any of the following situations (this list is exhaustive and designed to cover every typical chargeback scenario):

• Any partial or full delivery of digital services or access granted.
• Client failure to provide project details, materials, feedback, or cooperation after payment.
• No response or non-engagement to our multiple contact attempts (emails, calls, or messages).
• Voluntary authorized payments where you personally entered your card details and completed the transaction via Payment Link or checkout session.
• Claims of “Services Not Received” when non-delivery results from your failure to cooperate or respond.
• Unauthorized or fraudulent claims where our records show you authorized the payment yourself.
• Disputes filed with your bank or Stripe without first contacting us and providing all required details (phone number, agent name, transaction specifics, etc.).
• Requests submitted more than 60 days after the transaction date.
• Change of mind, buyer’s remorse, or decisions influenced by third parties (e.g., former agents or external advisors).
• Services delayed or undelivered due to your non-response or incomplete information.
• Any situation where you refuse to provide your phone number or the identity of the agent/representative who assisted with the purchase.

These clauses are specifically crafted to defend against and counter disputes involving clients who claim non-receipt after ignoring communications or refusing to supply necessary information.

7. Subscriptions, Ongoing, and Recurring Digital Services

For any subscription or ongoing digital project:

• Refunds are prorated **only** for future unused periods if canceled in strict accordance with our Terms of Service.
• All periods already billed and initiated are non-refundable.
• Continued non-cooperation or failure to provide updates will result in service pause without refund.

8. Dispute and Chargeback Defense

In the event of any dispute filed through Stripe or your card issuer, we will submit this full Refund Policy, all email communications, transaction logs, Payment Link records, and proof of your authorization as evidence. We will specifically highlight your failure to contact us first, your refusal to provide required details (phone number, agent name, project information), and the fact that the payment was voluntarily completed by you. Card networks require customers to attempt merchant resolution first your non-compliance will be used to request full reversal of the dispute.

9. Contact Us

For refunds, disputes, fraud reports, or service issues, contact us immediately:

• Email: contact@scriplit.com
• Phone: (669) 666-6898

Support hours: Monday–Friday, 9:00 AM–5:00 PM GMT. For urgent matters (including suspected unauthorized activity), call first and follow up by email. Provide your phone number and full transaction details in every communication.

10. Policy Updates and Acceptance

Scriplit reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with a “Last Updated” date. Continued use of our services or failure to request a refund within the allowed timeframe constitutes your acceptance of the updated policy. This policy is governed by applicable law and is intended to be fully enforceable in any dispute resolution process.